‘A new frontier for Customer Support for Online Customers through Free Live Chat Support Products and services’

What has become more of a fundamental than a phenomenon is that Good Customer Support and Service as well as Satisfaction has somewhat of a direct correlation with business venture success. Quality customer support as well as customer relationship management are the key drivers which reward any business whether made of bricks or working solely on the click based model. An online customer service solution easily assures satisfaction to customers who are constantly seeking help and answers to their queries.

We should always customer’s needs and improvise services that they would not find elsewhere. The most embarrassing situation is one wherein the customer proactively asks for information through mails, whether electronic or otherwise and the customer support lacks the punctuality to reply in time. For physical retailers as well as others offering customer support it has never been a question since all interactions and support occur real-time but what is daunting is the support on web which needs to be real time as well as interactive. By interaction I mean undivided attention to each one of your customers and active conversation displaying concern for all what he requires.

What is required for Click Based models to achieve customer satisfaction and effective CRM is Real Time live Chat Support System. Such a system is analogous to online Help Desk wherein a Chat Support Software with live Customer Care Representative or popularly known as an Operator or a chat assistant provides Chat Support and handles

issues about certain products and services. Such a Real Time Web Interface offering Live Chat Support becomes an essential component of a marketing strategy and therefore to be seriously considered as an alternative to offline help desks or voice based Customer Support interface..

Traditionally the method of offering customer-service was through toll free phone line; however with the help of live chat software, it is possible for company representatives to have a one to one chat with the website visitors in real time and provide live help and support to the customer instantaneously.

In addition to the above services the online businesses also have the advantage of keeping track of the number of visitors. This provides an opportunity to cross sell as well as up sell products as well as services through Pro-Active Chat Prompts wherein looking at a live online visitors preferences for products judged through real time statistics available in such software, the Customer Care Representative can look prompt the online visitor and offer help.

One such service is being offered by May I Help You Zone in addition to many others flourishing in the growing size and scope of the World Wide Web. Businesses where the major point of interaction is their online presence as a website can avail the Live Chat Interface free of cost for a limited period of time where they can use their own operators.

What is unique is that May I Help You Zone also offers Customer Support Function which the website or E-commerce initiative owner may outsource. It may seem a simple Business Process Outsourcing event but a detailing of the processes involved would further elucidate the fundamental difference between providing voice based support and Live Chat Support for products and services.

The Live Chat Software too is practically trouble free to use, all we need is a Web Browser and no standalone software installation is required.. There is no software to install or any servers required for using the software. Once the code of the live chat software is embedded in the web pages it is possible for all end users of the live chat software like customers, administrators and operators to use live chat software provided by May I Help You Zone through a standard web browser that is connected to the Internet. Sitting at any corner of the Globe and connected to web one just needs to log through the website of the Free Live Chat software to chat with web site visitors.

Perhaps it is a small step in replacing the missing human touch and spirit to satisfy an online visitor with instant solutions to his problems by reducing his effort in finding it across on your online channels but is a giant leap towards creating a greener dimension to Customer Support.

The Live Chat Software offered by May I Help You Zone is 100% secure with options of web analytic services as well as monitoring online visitor statistics.

More Information: – http://www.mayihelpyouzone.com

About May I Help You Zone

May I Help You Zone Web based live chat software for real time customer service offer live chat support and 24X7 support with dedicated operator services catering to the needs of your diverse functions ranging from sales, marketing, purchase, vendor management and a host of other services by mayihelpyouzone.com

Our Site Gives you Free Live Chat Support Software http://www.mayihelpyouzone.com/download-free-live-chat-support-software.html

Source: – http://www.mayihelpyouzone.com/component/option,com_fireboard/Itemid,47/func,view/catid,12/id,5/#5

As we all realized, market is becoming a customer-oriented one, and customer service is one of the most important factors in determining enterprises’ success. How to improve customer service is a hot topic to research in. Nowadays, with the development of information technology, more and more service is provided through Internet. In e-commerce era, live chat customer service support is preferred to provide assistance for their customers.

1. Cost-saving

Some live chat software are offered 100% free. Enterprises can enjoy the quality and service of a commercial product without any expense.

2. Easy setup & zero management

Now, some companies deliver Live Chat as a FREE SaaS application and fully hosted by the hosting company. The hosting company takes care of all the server-side hardware, software, network and backup. As I know, some of the software are very easy to set up on a website, just apply for an account in website, get code and paste it onto your site, and then your site is ready for live chat.

3. Fully customizable

Enterprises can upload their own branding logo in live chat, as well as customize the chat button, chat window, sound alert, auto-invitation, invitation button, pre-chat question form, offline message form and so on. That’s also many company expected.

4. Increase enterprises’ business sales

Live chat helps you increase sales by improving your communication and relationship with your customers and mining more potential ones by sending chat invitation to more website visitors proactively.

5. Better customer service

 Live Chat allows your website visitors to chat with your customer support and sales representatives in real time and have their questions answered instantly. Enterprises can provide better service for their customers in order to enhance customer satisfaction and loyalty.

6. 360 Degree view of website visitors

With the full chat, offline message and navigation history, Enterprises can have a 360 degree view of their website visitors. The navigation history includes the complete history of how many times a visitor has been to the site, when and which page visited.

For more advantages of live chat, you can visit:www.comm100.com

In sum, no matter what software you use, the most important thing to improve customer service, in my mind, is that the enterprise must give enough attention to customer service and have a correct service value in every staff’s heart. Of course, choosing effective and proper service software to provide service for your customers and cut costs is also very important. In order to enhance communication with your customers, it is very wise to make full use of all the on-line communication solutions.

For more information about free hosted live chat and customer service, you can visit:www.comm100.com/livechat/

17 reasons why you should sign up for Live Chat Live Customer Support Software from Creative Live Support Software:

1. Highly reliable and affordable live chat application software with no hidden costs

2. Completely hosted live chat software application with a web-based interface and can be integrated on Windows as well as Linux websites.

3. No software downloads no installation, no server maintenance, no additional bandwidth required and no hardware upgrades necessary. All will be provided by Creative.

4. Personalized customer local support and free regular upgrades.

5. Provides live chat support remotely from any computer, anywhere in the world via the Internet, even away from your office

6. Highly accurate and reliable real time data to your site visitors:

• How many visitors are on your website at any given time

• Which web pages they are viewing

• How much time they are spending on your website

• From which search engine or website they have arrived on your site

• Their city, country and geographical region

• Their time zone and local time

• Live chat visitor monitoring window

7. Built-in feature which allows you to invite site visitors to chat live with you, no more waiting for your site visitors to initiate a live chat interaction with you or ask for help

8. Invisibly redirect your site visitors to the more important web pages on your website

9. Present attractive offers premiums and incentive programs to your site visitors using a pro-active pop-up window without necessarily chatting with site visitors

10. Super-easy sign-up in less than 60 minutes with no installation or downloads

For all the 17 reasons please visit at http://www.creativewebpromotion.com/seo/cwm/why-use-live-chat-live-customer-support-software/194/

Today I’m sharing some important aspect of great customer support which helps your business grow online. These days market is customer-oriented and we can not afford to loose our customers. Customer service is one of the most important factors in determining industry success in the fierce competition. We should adopt new techniques to grow our business.

Communication plays a vital role in growing a business and live chat software helps in many ways. In order to enhance communication with your customers, it is very wise to make full use of all the on-line communication solutions. Your clients can contact you anytime by sending an e-mail or filling out a contact form. They no longer have to bother themselves with pushy phone consultants, waiting in lines or recording messages. You can respond to these e-mails whenever you want.

Live Chat customer support software is economical and advantageous. A phone operator can handle only one customer at a time, which can drive away those customers who make several, unsuccessful attempts to call. If there is another customer on phone line, he have to wait and there is a chance that customer change his mind.  With the help of live chat software you never loose your customer; you can handle more than one customer at a time. There are so many features available in live chat software which is not available in the phone. You can see the referral pages from where your customer  come, you can also see the old chat with a particular customer, it means no need to write any thing regarding your customer, just save the chat and see when you want.

If you request information from your customers via phone you have to write on paper and store it, you can now do that from your website. This will save both yours and their time and money. You can easily receive the feedback from your customer about your services and this will definitely helpful in resolving the problems. Live chat software support is 24*7, so there is no restriction of time. You can easily convert visitors to customer which is not possible without having live chat software support.

There are many software companies which are providing live chat software for many languages, so there is no boundary of language and no loss of business. You will get informed when someone visits your website and in which page he shows interest. You can also see off line message.

Most of the companies providing live chat software are having almost same feature, but I must say few of them are very good .They are having few good features which are not available in many software. There is no specific requirement for live chat software, only you must have a computer and internet connection. No need to install this software on your computer, it works online. Just apply for an account in website, get code and paste it onto your site, and then your site is ready for live chat.

Enterprises can upload their own branding logo in live chat, as well as customize the chat button, chat window, sound alert, auto-invitation, invitation button, pre-chat question form, offline message form and so on. With the full chat, offline message and navigation history, Enterprises can have a 360 degree view of their website visitors. The navigation history includes the complete history of how many times a visitor has been to the site, when and which page visited.

This is how you can increase traffic for your online business and boost up your online sales. Hope you find my article useful and have a great success in your online store.

Hello,

I need a cheap (not in quality) Live Customer Support Chat software like Liveperson. Their rates are very high and I can’t afford that.

Please help me to find a good one.

Anil

These kinds of applications are easy to install and work on. A few clicks here and there will have these live chat software installed on any machines. Some brands are coming with pre requisites and help for this purpose.

Now that the software is incorporated in your web pages, what is the role that this live chat application is going to play is an interesting and important part. The basic idea is to give the visitors / customers a satisfaction that there is someone on the other side to listen to them. This factor is the major difference that the live chat application makes.

An issue that live chat software could readily address is one of the most frequent customer complaints. And that is the failure of some websites to come up with pertinent and efficient replies. The customer service function in the live chat application will not only enable effective service provision but also considerable increase the customer satisfaction. And thus, live chat is an important feature for your customers who don’t like to wait for replies thru email or a belated phone call. Responses generated from live chat are plentiful. Customers who get what they want via live chat on the first visit will definitely be coming back for more

Live chat will run from anywhere and the duration for each session will vary from couple of minutes to even hours which are depending on the requirements. It is also a fact that not all the visitors will initiate / accept chat sessions and this factor will keep you from having a high percentage of your visitors to use this tool.

Live chat software is applied to various websites hoping to increase sales exponentially. But studies have proved that it is not the case. This is because of the fact that, live chat is just a feature and it is not possible to increase the customer base by mealy having the live chat feature on the web pages but by effectively using it by satisfying the customers.

This effectiveness of this factor lies on proper understanding of customer needs during a live chat session. For this, the respondent (operator / representative) should have more than sufficient knowledge about what he is selling and should posses a great quantity of skills in understanding the words from the customer during a live chat.

Some of the other important aspects of any standard live chat software include features like, pro-active chat, geo information, time zones, anywhere login (web), survey managements and ticket system etc. These features are included in order to make this easier for the end users. Also, nowadays, live chat applications are coming with customization options so that every user can have the live chat software modified / adjusted according to their own needs.

Live chat software is a standard communication feature adopted to serve customers through the internet LIVE. The live chat software is popular and is being recognized as a powerful add on to the web site as it not only brings the customers closer but also increases the sales and helps in improving sales. The satisfied clients using this live chat software in their web sites are very grateful and are happy about this great feature through which expert customer staff can improve sales by more than 20%.

Many companies even boast that their over sales volume increased three times because of this wonder live chat software. For more details go to www.page-brand-generator.com
The best function of this add on software is however the one to one communication with the customer and the instant feedback. Customers can get a product counseling or information before making the purchase and they need just blindly get a product and then complain. Whether good or bad the feedback is instant and therefore lots of scope to be rectified then and there.

The atmosphere and the ambiance of the web site changes and looks like real time buyers in touch with real staff waiting to clarify any customer query. Tracking real time visitor helps in better understanding of customer behavior and their buying pattern. Many online business organizations receive a great sales boom because of this wonderful live chat added to their sites. Some of the most popular organizations using this software belong to real estate, insurance, e-commerce, law firms, eBay, tours and travel related sites etc.

Many customers might be doubtful about the security features when using live chat. There is no transfer of personal information and customers can start chatting by filling out a form with minimum information. There is no need to give away any personal details and most of the entire customer database is safely guarded and there is no fear at all regarding the security of the customer. The software is easy to install and maintain and very little technical problems encounter during the usage.

Using this software you can view the URL used by the visitor to find your web site, their nationality, state, city and their browser and other system information etc. you can trace their movements in your site and the time they spend in your site can also be viewed. For more details go to www.scripts-to-sell.com .Using the above information the customer care live chat personal can easily identify the possible buyer using his demography and the pages or products he is browsing through in the site. Then he starts up a live chat and offers live help in choosing the right product or in receiving the right service.

Live chat gives the web site a human touch wherein real time communication and one to one communication with the customer is possible. The person who handles the live chat must be well trained with good communication and marketing skills to make the first time user a possible long term customer.